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Contact us

Book A Service Call

Having issues with your product? Use the after-sales step by step guide to help resolve your product issue or easily book a service/repair call with one of our trusted local repairers.

Book A Service Call

Product Spare Parts

Shop genuine spare parts and accessories for your Nectre wood fireplace and have them delivered directly to your home.

Shop Spare Parts

Product Registration

By having your product registered on the Nectre customer portal, your details can be accessed quickly in the event that there is an issue with your product.

Register your product

My Support

With one centralized portal, you can easily register your products, schedule repairs, purchase spare parts, and contact our support team - all in one place.

Visit My Support

 

Ways to get in touch

 

Send us a message using the form below and we’ll aim to get back to you within 3 business days.


Join our mailing list

If you would like to keep up to date with our news, special offers and competitions, join our mailing list today.

We take your privacy seriously, your information will not be sold to any other companies and will only be used by Glen Dimplex. You can subscribe at any time. Please view our privacy policy as well as terms and conditions for more information.

Phone Enquiries

1300 556 816

Monday - Friday 9:00am - 5:00pm AEST

Our team will be able to help you quicker if you have your proof of purchase, product model and serial number handy. Find these on the rating label (a small sticker usually silver or white) that often shows key electrical specifications.