Support
Book A Service Call
Having issues with your product? Use the after-sales step by step guide to help resolve your product issue or easily book a service/repair call with one of our trusted local repairers.
Book A Service CallProduct Spare Parts
Shop genuine spare parts and accessories for your Nectre wood fireplace and have them delivered directly to your home.
Shop Spare PartsProduct Registration
By having your product registered on the Nectre customer portal, your details can be accessed quickly in the event that there is an issue with your product.
Register your product
Warranty Information
Nectre products are built with quality and durability in mind, when you purchase any of our products you can be assured that it is covered by a comprehensive warranty.
For a full copy of the current warranty and service terms and conditions, please click below to read.
Contact Us
Need to reach out to our customer care team? Call us or fill in the details in the enquiry form.
Phone Enquiries
1300 556 816
Monday - Friday 9:00am - 5:00pm AEST
Our team will be able to help you quicker if you have your proof of purchase, product model and serial number handy. Find these on the rating label (a small sticker usually silver or white) that often shows key electrical specifications.
GAS SAFETY ALERT!
Do you own a Nectre Gas Log Fire
sold between January 2007 and June 2018?
CONTACT NECTRE IMMEDIATELY to book a service and rectify the issue. If your fireplace has already been rectified, you do not need to take any action.
1300 554 155 (Option 2)
between 9.00am-5.00pm EST (Mon – Fri) or
email SERVICE@GLENDIMPLEX.com.au
sold between January 2007 and June 2018?
CONTACT NECTRE IMMEDIATELY to book a service and rectify the issue. If your fireplace has already been rectified, you do not need to take any action.
1300 554 155 (Option 2)
between 9.00am-5.00pm EST (Mon – Fri) or
email SERVICE@GLENDIMPLEX.com.au h2